Case Article Object Salesforce
Click the object manager tab and click case.
Case article object salesforce. We have a custom report cases with or without articles which works great until and article is archived. Salesforce takes abuse situations very seriously. I was referred by salesforce support towards this idea. Associated objects feed history ownersharingrule and share objects.
We would like to have the ability to create custom object and link it to articles. Cases are the foundation of the service cloud and are used to track customer issues and inquiries. I am trying to update a field in a case with the number of kb articles attached to the case after a kb article has been attached to the case. She can map the product field on the case to the article category that corresponds to it.
Click case page layouts. As with lightning knowledge s there could be several support cases related to an articles or a case could have mulitple lightning knowledge articles. As i had created a junction object between lightning knowledge and case. What is a case in salesforce.
The problem is that the object casearticle doesn t seem to be available for triggers. Salesforce has attached the article to the case automatically so agents can see that the article has been used for this case before. Take a look at some of these to. Click case page layouts.
Enable knowledge settings for. We would like to have the ability to create custom object and link it to articles. Right now you can only have articles part of knowledge be a related list to a case. I have a list view shared to a public group of 2 users however all the users in salesforce are able to see the list view on dropdown and can select them which they don t need.
When an article is archived cases to which the article was attached are reported as not having an article although it still shows up in the case the cases with articles report type which includes the article. Getting to know standard case fields like other objects the case object comes with standard fields out of the box. Click object manager and select case. Also when we add a kb article to a case this doesn t cause any dml operation on the case object so i creating a.
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