Case Comment Object Salesforce

We are working on moving to the console from the details view and have to evaluate what the advantages are for the different ways to document case research.

Case comment object salesforce. A simple custom field on the casecomments object will help a lot or allowing to create validation rule on case comments field from case object will also serve my purpose. I have to show time at which comment is created and want to show that time stamp next to comment as it was shown in case comment. Has salesforce added the ability to add comments like you can is cases to standard objects like leads contacts etc. One of the major feedbacks from support analysts has been that the current case comments are not.

What is the difference between case comments notes and chatter comments as it relates to cases and the new feed based case console. In a custom object i have a related list called comments. Is it a custom object. However some alternatives could include building a custom case comments object that copies its values to the out of the box object minus the custom data of course by way of workflow trigger or process or building a visualforce page to capture the data separately as suggested in one of the idea s comments.

Build robust server side solutions that integrate your salesforce data using soap api. How can i achieve this. Hi all i have not been in the question answer community for a while and wanted to get an update on this problem question i have been having for a while. We re trying to change a workflow rule that a past salesforce admin put in place that increases a hidden field called of case comments by one whenever a case comment is posted.

When a case is transferred to another queue the first thing the user needs to do is review all case comments. I m in the setup mode but i cannot find a case comment object. I am trying to add a validation to make case comments internal comments manditory when ever the case status is closed. This was possible in classic but not in lightning.

Form a conversation with e2cp it sounds a standard object of sfdc. Choose the web services description language wsdl that fits your need whether it s a strongly typed representation of your org s data or a loosely typed representation that can be used to access data within any org. Beyond the 6 most recent comments on a case it isn t possible to read case comments in full without selecting edit amd scrolling through the tiny window. We want to change the rule so that the number of case comments is only increased when the case comments are public.

Dear all this is the dumbest question ever.