Case Feed Email Salesforce

Add the case feed id to the case email templates.

Case feed email salesforce. Email deliverability all email email to case enabled case layout feed view email set up to use three fields quick actions in the salesforce classic publisher shows email button there are three available with the same name i chose the one that has label. Currently there is only a configuration setting for notifying onwers on new case comments. Mention him in a post use the email option. When the customer receives a post notification and replies to it by email the signature separator is honored and any text following the separator line typically dash dash space is removed.

Gain instant visibility into the timeline of a support case with a flexible feed based layout. Within the case feed it would be great to have a forward button for emails next to reply and reply to all. Within the case feed itself you email the customer to ask for the monitor s serial number so you can verify the warranty. In salesforce lightning case object need help in adding email option under activity tab.

When working from a case there are 2 ways to notify the customer by email from the case feed. Though we have include some email id in specify from address field in case feed page layout we want current logged in user s email id also to be shown in the list. Screen looks like the below at the moment when our agents want to forward this email to external parties then hey need to either click on view email then they can select forward or hit reply then replace the email address with the address they wish to forward it to. The customer sent an email to your company s support address about a problem with her broken computer screen.

We need to be able to notify case owner internal user through an email notification whenever a new case feed post is added to a case by a customer community user external user. Quick action create feed item. You might need to do some additional setup for enabling case feed in salesforce. I have added the send email action on page layout but cannot see it in the case page layout.