Case Feed Report Salesforce

Such as you will have to create a permission set in which you will have to give use case feed permission and assign it to the users so that users can use the new case feed view also you may want to create a new feed view and customize as per your requirement such as placing the fields.

Case feed report salesforce. This report will sum up the record count each time a case was escalated and not the case count. You might need to do some additional setup for enabling case feed in salesforce. Feed tracking enabled on case status field 2 created a custome report type using case and case feed object i then took a sample case number and changed its status field multiple times i can see the status appearing in case feed however when i tried to run the report using the custom report type created in step 2 i dont see any data. The following code sample shows a custom post case comment action for an organization that doesn t have actions in the publisher enabled or that has actions in the publisher enabled but uses the case feed settings page not the page layout editor to choose and configure the actions in the case feed publisher.

Hi i built a report based on report type chatter groups with group feed but is not capturing all the feeds. The new feature is missing some important capabilities however. Our next lunch learn in on advanced reporting features case feed came out about 3 releases ago in spring 12 and salesforce has steadily been adding new features to it since as of the winter 13 release we ve begun advising all of our service cloud clients that they. We recently did a lunch learn for our service cloud customers to demonstrate all of the new features to the case feed.

What i realised is that some of them goes into the group asksupport and post question these ones are showing in the report now others from the home page post a question using asksupport but these ones doesn t show in the report. Joining the case and case feed objects. This is a great addition for users of case feed because it begins to provide the ability to monitor and measure agent collaboration on a case. Also the report will pull cases that are not escalated to level 3 unless i restricted the criteria on case owner filed which in turn restrict cases that are escalated to level 3 and then escalated to another department.

Gain instant visibility into the timeline of a support case with a flexible feed based layout. Content of posts in the case. It is only possible to report on. I ve created a custom report type.