Case Feed Tracking Salesforce

From the list of objects select contact 1.

Case feed tracking salesforce. I was pleased to discover that it is now possible to create custom reports on feed tracking but shortly after dissapointed to discover that it doesn t inlcude case feed activity other than posts such as field changes as this is the information we need out of the report for our operational teams to be able to compare changes that affect the cases entitlement and why these were made. Sos deliver a one of a kind personalized service experience your customers will love with sos one or two way video chat that includes the ability to screen share with agent annotations. Such as you will have to create a permission set in which you will have to give use case feed permission and assign it to the users so that users can use the new case feed view also you may want to create a new feed view and customize as per your requirement such as placing the fields. Select enable feed tracking 2.

Currently there is only a configuration setting for notifying onwers on new case comments. You might need to do some additional setup for enabling case feed in salesforce. Once this has happened the only updates that are posted in the feed are those to status or owner. From setup enter feed tracking in the quick find box then select feed tracking.

I have case feed enabled in my org and i would like know how can i trigger the close case layout whenever i close the case from the change status section. Track and manage all case interactions right within the app experience including configurable case publishing case feed and case list view. View all docs. Under the change status section i am able to select the close status but it did not prompt me the close case layout for me to select the closure reason while if i click close button in detail view it will prompt me to close case layout.

After viewing the feed on the community i added the comment test 11 on clicking save the case page refreshes in sf and the feed is then present on the case in salesforce. Select up to 20 fields 3. Gain instant visibility into the timeline of a support case with a flexible feed based layout. Pg 58 the tasks in feeds setting released in spring 13 was replaced by publisher actions which when enabled allows you the ability to turn on a new option called all related objects in the chatter feed tracking for a given object.