Case History Object Salesforce

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Case history object salesforce. I was looking to generate a report on case history specifically on case owner change to a particular user. This user is setup as a queue in a 3 tier support organization our escalation workflow. The existing reports can t drive sharing from another table. What you are asking for is strictly speaking not possible.

History ownersharingrule and share objects data model documentation version. There are standard objects custom objects external objects platform events and bigobjects. Cases are the foundation of the service cloud and are used to track customer issues and inquiries. Reporting on field history tracking of a custom object is not available if the object is a detail of a master detail relationship.

Yes casehistory is the right object for this. If you had a self relationship field i e. Standard objects are objects that are included with salesforce. It is not showing any history of the case but rather the current state of a related case.

In this module we focus on the two most common types of objects. Cases go into a level 1 queue as a case owner level. Implement your own security policies to protect your salesforce org. Summer 20 api version 49 0 winter 21 preview.

Common business objects like account contact lead and opportunity are all standard objects. It only takes a minute to sign up. A lookup to case on the case object you could have a similar related list appear on the case but i doubt that is what your client is asking for. What is a case in salesforce.

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