Case Feed Salesforce

Yes there are two more but didn t choose them.

Case feed salesforce. In this case it would be valuable to be able use quick text when posting to the case feed. Gain instant visibility into the timeline of a support case with a flexible feed based layout. Case feed shows a timeline for a case s history and contains a ton of information that s super helpful for resolving cases. We recently did a lunch learn for our service cloud customers to demonstrate all of the new features to the case feed.

Our next lunch learn in on advanced reporting features case feed came out about 3 releases ago in spring 12 and salesforce has steadily been adding new features to it since as of the winter 13 release we ve begun advising all of our service cloud clients that they. The salesforce provided case feed visualforce components enable you to create a customized page within a salesforce classic app. Quick action create feed item. Currently there is only a configuration setting for notifying onwers on new case comments.

Case feed enabling require use of rich text editor setting breaks several features in email publisher. Last updated 2013 12 19 reference w 1524997 reported by 19 users fixed winter 14. To create custom salesforce console components that interact with case feed actions publish the case feed related events using the publish method on the sfdc canvas publisher object in the salesforce classic publisher javascript api. We need to be able to notify case owner internal user through an email notification whenever a new case feed post is added to a case by a customer community user external user.

Currently quick text can be used for communicating with the customer. Such as you will have to create a permission set in which you will have to give use case feed permission and assign it to the users so that users can use the new case feed view also you may want to create a new feed view and customize as per your requirement such as placing the fields. You might need to do some additional setup for enabling case feed in salesforce. Email to case enabled case layout feed view email set up to use three fields quick actions in the salesforce classic publisher shows email button there are three available with the same name i chose the one that has label.